Kerakoll 45/3 — Adhesivo para PVC, cushion floor y moqueta sobre soportes absorbentes
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- Returns/Refunds
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Shipping and returns
📦 Shipping and Returns Policy
🚚 Shipping
Free shipping based on destination and minimum order
- Spain (Peninsula): Free shipping on orders over €90
- Portugal: Free shipping on orders over €300
- Balearic Islands: Free shipping on orders over €500
- Europe (enabled countries): Free shipping on orders over €1000
Order processing
- Orders placed before 12:00h are processed on the same business day. Orders placed after this time will be processed on the next business day.
- Payments made by bank transfer will be processed once the amount has been received.
- The use of bank transfer is not recommended for urgent orders.
- All orders include a tracking number, which will be sent by email.
- Carriers: SEUR, CTT, UPS, Transaher or other logistics operators depending on availability and type of shipment.
Orders over 20 kg may be shipped palletized by specialized logistics companies.
Shipping methods
- Express Shipping: 24/48 business hours
- Fast Shipping: 24/72 business hours
- Economy Shipping: 48/78 business hours
- Pallet Shipping: 48/72 business hours (curbside delivery)
🕒 Deliveries are made from Monday to Friday, until 8:00 p.m., excluding weekends and holidays.
Delivery times and shipping agencies
The delivery times indicated on StockPinturas.com are merely indicative and do not constitute a contractual commitment, as they depend on the operation of external transport companies and circumstances beyond the control of StockPinturas.com, such as logistical incidents, route saturation, adverse weather conditions, or other force majeure causes.
For palletized shipments with curbside delivery, the usual delivery time is 48 to 72 business hours, provided the order has been correctly confirmed, prepared, and dispatched.
StockPinturas.com reserves the right to select the most appropriate transport agency based on the weight, volume, destination, and nature of the order, and may use different logistics operators without any modification to the sales conditions.
Possible delays attributable to the transport company will not give rise to compensation, order cancellation, or refund of shipping costs, provided the merchandise has been correctly dispatched from our facilities.
Delivery attempts
- In case of the recipient's absence, a second delivery attempt will be made.
- After two failed attempts, the merchandise may be deposited at the corresponding transport company's branch.
- If the order cannot be delivered due to reasons attributable to the recipient and is returned to the origin, shipping costs will not be refundable.
- If a new shipment is requested, the customer must pay the transport costs again.
📌 Some bulky or special products may be excluded from free shipping. In case of doubt, it is recommended to request a quote in advance.
Free shipping conditions
Free shipping applies only to standard products within the peninsula that do not require special transportation.
Some heavy, bulky, or palletized products (such as mortars, single-layer paints, large buckets, etc.) may not be subject to the free shipping promotion, even if the order exceeds the established minimum amount.
In these cases, transport costs will be calculated individually based on weight, volume, and destination, and will be communicated to the customer before shipment.
StockPinturas reserves the right to cancel the order and issue a refund if the customer does not accept the special transport conditions.
🔄 Returns
Return period
15 calendar days from receipt of the order.
Return costs
Will be borne by the customer, except in the following cases:
- Defective product
- Incorrect order
Return conditions
- Products unused, in perfect condition and with their original packaging.
- Manipulated, used or incomplete products will not be accepted.
- Returns of products on clearance or refurbished are not allowed.
Return procedure
- Send an email to info@stockpinturas.com
- Subject: Return (#order number)
- Indicate the reason for the return
- Include the order number
- Attach images in case of defective product
- Once the return is approved, the corresponding exchange or refund will be processed
💰 Refunds
Refund period
Up to 14 calendar days from receipt of the returned product.
Refund amount
- The total purchase amount (product and shipping costs) will be refunded only when the return is not voluntary.
- For voluntary returns, shipping costs will not be refunded.
Refund conditions
- The product must be in perfect condition.
- It is not mandatory to keep the original packaging, although its absence may imply a depreciation of the amount to be refunded.
❓ Frequently Asked Questions
How long will my order take?
The customer will receive a tracking link by email. The delivery time will depend on the selected shipping method, product availability, and correct payment confirmation. Most orders are prepared and dispatched on the same business day if placed before 13:00h.
About the product
Colocación de PVC y moqueta con homologación naval
Kerakoll 45/3 es un adhesivo orgánico mineral certificado para la colocación de PVC y materiales con soporte de PVC sobre soportes absorbentes. De fácil extensión, es idóneo para suelos radiantes, resistente a cargas puntuales y sillas de ruedas (EN 12529), apropiado para telas y moquetas y homologado para uso naval (Directiva MED).
SOLO SOBRE SOPORTES ABSORBENTES: no lo uses en exteriores, sobre soportes no absorbentes, con remontes de humedad o en ambientes permanentemente húmedos. Ni por debajo de +10 °C ni con humedad del aire superior al 75 %.
Por qué elegir 45/3
- ✓ Facilidad de extensión.
- ✓ Idóneo para suelos radiantes (tratando siempre el soporte con Active Prime Fix o Grip).
- ✓ Resistente a cargas puntuales y sillas de ruedas según EN 12529.
- ✓ Apropiado para telas y moquetas, PVC en rollo o losetas, cushion floor y goma civil.
- ✓ Homologado para uso naval (Directiva CE MED).
- ✓ Emisiones muy bajas: EC 1 plus GEV-Emicode.
Ficha técnica
| Tipo | Adhesivo orgánico mineral certificado |
| Aspecto | Pasta beige |
| Humedad máx. del soporte | Cementoso 2,5 % (2 % radiante) · Anhidrita 0,5 % (0,2 % radiante) |
| Temperatura de aplicación | +10 °C a +30 °C |
| Tiempo de evaporación | ≈ 10 min |
| Tiempo abierto | ≈ 30 min |
| Transitabilidad ligera | Inmediata |
| Puesta en servicio | ≈ 24–48 h |
| Rendimiento | ≈ 300–400 g/m² (espátula nº 1 o nº 3) |
| Clasificaciones | EN 12529 · EC 1 plus GEV-Emicode · Homologación naval MED |
| Envase | Bote de 18 kg |
| Conservación | ≈ 12 meses en envase original; proteger de las heladas |
Cuánto material necesitas
≈ 300–400 g/m²
Ejemplo: un bote de 18 kg cubre ≈ 45–60 m² de PVC (18.000 g ÷ 300–400 g/m²).
Dónde se usa
Colocación en interiores de pavimentos y revestimientos vinílicos pesados en rollos o losetas, cushion floor, moquetas, materiales con soporte de PVC y goma de uso civil (hasta 2 mm), en suelos y paredes, sobre nivelantes y autonivelantes minerales, soleras y enfoscados cementosos, soleras de anhidrita, asfalto colado y paneles de madera. No usar en exteriores, sobre soportes no absorbentes, con remontes de humedad o en ambientes permanentemente húmedos.
Cómo se aplica
- Comprueba que el soporte esté compacto, plano, liso, absorbente, seco y limpio. Trata el polvo, las partes friables y los suelos radiantes con Active Prime Fix o Active Prime Grip, y nivela con Keralevel Ultra, Keralevel, Flowtech Plus o Planogel Rheo si hace falta.
- Mezcla el producto (listo para usar) y extiéndelo uniformemente con espátula dentada nº 1 o nº 3.
- Respeta el tiempo de evaporación (≈ 10 min) y coloca el revestimiento dentro del tiempo abierto (≈ 30 min).
- Masajea el revestimiento para asegurar el contacto completo y vuelve a pasar cuando el agarre inicial sea suficiente.
- Limpia las herramientas inmediatamente con agua.
¿Qué producto Kerakoll necesitas?
¿Goma hasta 3 mm, LVT o linóleo? — R3 Plus, adhesivo para resilientes sobre soportes absorbentes.
¿Moquetas sobre soportes no absorbentes? — Grinkol.
¿Imprimar soporte polvoriento o radiante? — Active Prime Fix o Active Prime Grip.
¿Nivelar el soporte antes? — Keralevel Ultra.
Documentación oficial Kerakoll
↓ Ficha técnica (PDF oficial Kerakoll)
↓ Ficha de seguridad (ZIP oficial Kerakoll)
↓ Emisiones VOC – calidad del aire interior (PDF oficial Kerakoll)
